SATISFACTION IS OUR GOAL
At Cook’s Air Conditioning and Heating Ocala, we have a duty to our customer’s satisfaction. We are always happy to hear from our customer family about their great experience with our technicians and staff. Did something not quite meet your expectations? Call us! we will work to make it right so that your experience is a 5-star perfect rating
My AC quit working in the evening when the heat index was over 100 (naturally). I called Cook’s because of their high ratings, and wow! Joel called several times to let me know where he was with prior emergencies, and arrived around midnight, with a smile and a very professional demeanor. Found and fixed the problem plus did a few other things just because he likes his job and clearly wants things done right. The next morning I received a call making sure everything was good. I was beyond impressed and will definitely use Cook’s for all my AC needs from here on. Kudos to this company and Joel in particular!
Just had Mahlon out for a routine service. Once again, excellent! Explained everything and totally professional! (November 30, 2018)