SATISFACTION IS OUR GOAL
At Cook’s Air Conditioning and Heating Jacksonville, we have a duty to our customer’s satisfaction. We are always happy to hear from our customer family about their great experience with our technicians and staff. Did something not quite meet your expectations? Call us! we will work to make it right so that your experience is a 5-star perfect rating
Cooks Air does my furnace/air conditioning service and has always done a super job. Their technician is polite, friendly, knowledgeable and CLEAN. No mess to clean up after! I have recommended to several and will continue to do so.
I called for Preventive Maintenance (PM) appointment and was offered a date and time that was very convenient for me. The Service Man came a few minutes early, walked up the driveway in a clean and neat uniform that identified him.
His professionalism and personality were both excellent and the PM was performed timely and the next day I received an email with his findings and recommendations that we covered briefly the day before. Now I can email my insurance company to get the recommended items fixed. Thanks, Cooks Air!
Always great service. We’ve been with them for 19 years. Preventative maintenance agreement has them come out twice a year and really gives us peace of mind.
In my almost 25 years in Jacksonville, Cooks Air is the only air conditioning and heating company I have used. Their employees have been invariably quick to respond to issues, professional, courteous, and knowledgeable. I have had them install two complete systems in my house at approximately 12-year intervals, and they always did a top notch job. Jim Plummer, the owner, always recognizes me by name when I call the company and personally supervised the initial phases of the new system installations. That personal touch is icing on the cake.
A must use company. I purchased my system in 1998 and got on the preventative maintenance plan with them. So for the last 17 years they have been out twice a year, every year to keep my system running properly. I never had any major expenses because of this. About 2 years ago, they gave me a heads up to start saving for a new system. They were able to keep it running for another 2 years, but my old system finally croaked and had to be replaced. Although I never like spending money on things like this, it’s a must. I gotta tell you that this new system is incredible. It’s so quiet and I saved close to $90.00 on my most recent power bill. Hopefully, I can get 20 years out of this unit. I definitely recommend Cooks Air and highly recommend the preventative maintenance plan.